Dr. Eliot C. Heher, MD

Transplant Nephrologist & Founder

Dr. Heher is a Transplant Nephrologist and the founder in 2020 of Square Knot Health, which uses telehealth and patient navigators to guide people with kidney disease towards transplantation. He is a Transplant Nephrologist at UMass Memorial Medical Center and Associate Professor of Medicine at UMass Chan School of Medicine. From 2006-2020, he was a Transplant Nephrologist and then Medical Director of the Kidney Transplant Program at Massachusetts General Hospital, and an Assistant Professor at Harvard Medical School. Heher is a graduate of Harvard College and Medical School, and served as a medical resident on the Osler medical service at Johns Hopkins Hospital, a nephrology fellow at Brigham & Women’s Hospital & Massachusetts General Hospital, and a Robert Wood Johnson Clinical Scholar at the University of Pennsylvania.

Jullie Hoggan, MS

Founding Navigator

Jullie was diagnosed with Polycystic Kidney Disease (PKD) at the age of 26 and despite efforts to keep her kidney function stable, she spent 20 years watching it fall. She is the grateful recipient of two tiny kidneys, donated by the generous family of a baby, on what was likely their very worst day. While working through the complex system to become listed for a kidney transplant, before needing dialysis, Jullie found almost everyone she encountered was already on dialysis. She realized then she wanted to find a way to bring transplant education to people earlier, so they might avoid or minimize dialysis. Jullie found encouragement in a local support group and is now one of the facilitators for this group. She has experienced the worry and anxiety many with chronic kidney disease face and has been guiding and supporting others in this situation for the last 15 years. Jullie was previously a hospital-based Speech-Language Pathologist but left her position following her kidney transplant in 2020, at the start of the pandemic. While this was difficult, it led her to Dr. Heher and her wonderful Square Knot Health colleagues, for which she is incredibly thankful. Jullie is the member of several book clubs and loves spending time with her husband and daughter near the ocean or being out on the water whale and dolphin watching.

“Watching your kidney function fall is incredibly stressful. Our team provides the kind and attentive care we all wish we had during our own journey through kidney disease, kidney transplant, or living kidney donation.”

Rachel Eaton

Navigator

Rachel received a living donor kidney transplant in 2018 through a paired-exchange with her brother after 50 years of slow-progressing kidney disease and 5 years after being listed for transplant. She was fortunate to have a doctor that encouraged preemptive transplant and was sustained and supported through the lengthy and bumpy wait to transplant in part by a support group for kidney patients that met locally. This group led her to another regional group for kidney patients that was both educational and supportive, providing even more connections, learning experiences and opportunities to listen and be heard. Having people to talk with who had been through what she was going through made getting a transplant much less daunting.

Rachel recently retired from 30 years of teaching high school chemistry and life science. Besides navigating for Square Knot Health, she hosts an online support group for transplant recipients that formed during the worst of the covid pandemic. She exercises and reads voraciously, loves being outdoors in the garden or walking, and enjoys cooking delicious plant-based foods.

Laurie White M.Ed, NBC-HWC

Navigator

Laurie had the profound honor of donating a kidney to her youngest son when he was 2 years old. She has helped to manage his care post-transplant for more than 22 years which makes for a unique perspective of both donor and recipient. She has felt those rollercoaster feelings over those many years and is fortunate to now be able to help patients as they go down their own individual paths with chronic kidney disease. Laurie’s prior work as an educator helps her meet patients right where they are. She became nationally board certified as a health and wellness coach in 2021 to expand her knowledge regarding lifestyle changes that are most impactful for patients. It is important to Laurie to listen deeply to the patient, identify obstacles, offer support, and serve as a guide through an often-complicated healthcare system.

Kati Norris

Navigator Support

Passionate about life and helping people, Kati was thrilled to join Square Knot Health this past year. Kati works as Navigation Support for our navigators and for Dr. Heher. She graduated from the William Allan White School of Journalism at the University of Kansas and has a varied background in marketing, public relations, recruiting, training, and most importantly, patient care. In 2014 she decided to help her children’s elementary school principal by giving her the life-saving gift of a kidney transplant. Since that time, Kati became actively involved with a number of different organizations, helping to advocate for living donor donation. Kati was a spokesperson for Mayo Hospital, featured in videos and panel discussions for doctor and staff education. One of the most important roles for her has been being a living donor mentor for the National Kidney Foundation. Kati is truly a people person and always does her best to give more than what is expected. Her ability to relate to people and earn their trust helps to give her patients peace of mind.